Offshore Delivery Head

Job Description

The Offshore Delivery Head serves as a key leadership figure, overseeing the successful execution of projects and services delivered from an offshore location. This individual is responsible for managing day-to-day operations, providing strategic direction to multiple Centers of Excellence (COEs), and ensuring the end-to-end delivery of client engagements.

The Offshore Delivery Head also bears the critical responsibility of P&L accountability, driving profitability and financial performance for the offshore delivery organization. Additionally, this role acts as a champion for corporate interests, supports solution development, spearheads the growth of the local center in the realms of integration and automation, and contributes to the expansion of onsite locations across existing and growth geographies.

Key Responsibilities:

Delivery Excellence:

Champion a culture of operational excellence, ensuring the consistent and timely delivery of high-quality solutions that meet or exceed client expectations.
Implement robust project management methodologies, quality assurance processes, and performance metrics to track and optimize delivery outcomes.

COE Leadership:

Provide strategic oversight and guidance to multiple COEs, fostering collaboration, knowledge sharing, and innovation across specialized areas of expertise.
Empower COE leads to develop and execute their respective roadmaps, ensuring alignment with overarching business goals.

End-to-End Delivery:

Oversee the entire project lifecycle, from initial scoping and planning to deployment and ongoing support.
Proactively manage risks, address challenges, and ensure seamless communication with clients and internal stakeholders throughout the delivery process.

P&L Accountability:

Take ownership of the offshore delivery organization’s financial performance, driving revenue growth, cost optimization, and profitability.
Develop and manage budgets, monitor key financial metrics, and implement strategies to maximize operational efficiency and financial outcomes.

Client Relationship Management:

Cultivate strong and lasting relationships with clients, acting as a trusted advisor and strategic partner.
Proactively address client concerns, ensure their satisfaction, and identify opportunities for upselling and cross-selling.

Team Leadership and Development:

Build and lead a high-performing team of delivery professionals, fostering a culture of collaboration, continuous learning, and professional growth.
Provide mentorship, coaching, and performance feedback to empower team members to reach their full potential.

Corporate Representation:

Act as a strong advocate for corporate interests within the offshore delivery center, ensuring alignment with global strategies and initiatives.
Foster a sense of belonging and connection to the broader organization.

Solution Development:

Collaborate with internal and external stakeholders to develop innovative solutions that leverage integration and automation technologies to address client needs.
Actively contribute to pre-sales activities and proposals, showcasing the offshore center’s expertise.

Local & Onsite Center Growth:

Spearhead the growth and development of both the offshore center and onsite locations across existing and growth geographies, particularly in the areas of integration and automation. Identify and pursue new business opportunities, expand service offerings, and attract top talent to build world-class delivery organizations.
Support the establishment and expansion of onsite presence, fostering collaboration and knowledge transfer between offshore and onsite teams.

Qualifications

Bachelor’s degree in a relevant field; Master’s degree preferred.
20+ years of experience in IT service delivery, with a proven track record of success in managing large-scale offshore operations and supporting onsite growth initiatives
Demonstrated expertise in project management, quality assurance, and financial management.
Strong leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams across geographical boundaries.
Excellent business acumen and a keen understanding of P&L dynamics.
Experience in managing and developing Centers of Excellence is highly advantageous.
Deep understanding of integration and automation technologies and their potential business applications.
Proven ability to build and maintain strong relationships with clients, partners, and internal stakeholders.

Additional Considerations:

Familiarity with various technology domains, including hyper automation, digital process automation, and low-code/no-code platforms, is a plus.
May be required to travel to client locations and other offshore/onsite delivery centers.