Network Management:

• Design, implement, and manage the company’s internal network infrastructure, including LAN/WAN, routers, switches, and firewalls.
• Monitor network performance, ensuring optimal operation and minimal downtime.
• Troubleshoot and resolve network issues promptly, including connectivity problems and security breaches.
• Manage VPN services, ensuring secure remote access for employees

System Administration:

• Administer and maintain Windows laptops, including setup, configuration, and regular updates.
• Manage user accounts and permissions within Microsoft Office 365 and other enterprise applications.
• Ensure compliance with security policies by implementing necessary patches, updates, and configurations.
• Provide support for end-user IT issues, resolving hardware and software problems in a timely manner.

Infrastructure Support:

• Maintain IT infrastructure documentation, including network diagrams, configuration files, and support processes.
• Collaborate with the IT team to develop and implement disaster recovery plans.
• Assist in the deployment of new IT infrastructure projects, including hardware upgrades and software rollouts.

Security and Compliance:

• Implement and maintain security measures to protect the company’s IT infrastructure, including anti-virus, firewalls, and intrusion detection systems.
• Basic understanding of firewall and network security while creating the rules with exposure to tools like Sophos, Fortinet, Microsoft Sentinel, etc.
• Ensure compliance with industry regulations and company policies, including data protection and privacy standards.

IT Operations Support:

• Provide technical support to employees for IT-related issues, offering guidance and training as needed.
• Manage IT inventory, including hardware, software licenses, and other IT assets.
• Participate in the development of IT policies and procedures, contributing to continuous improvement initiatives.